RTR 101: How to Return & Swap

September 5, 2019

Ready to send an item back and pick something N-E-W? Good! You came to the right spot. Here you’ll find everything you’ve ever wanted to know about how to swap and make a return, so you never have to ask, “how do I do this?” ever again.

If you have an Unlimited Swap Membership…

  1. Keep or swap as many items as you want. Return some items while enjoying the rest at home so you never go a day without something to wear.
  2. Your spots will open up and you can select new styles as soon as your item is received by RTR. Your membership includes free two-day return shipping. Want new items sooner? Add extra spots to your plan.
  3. Pack up your rentals in the garment bag they came in. Be sure to place accessories and handbags in their dust bags or boxes.
  4. Clothes can be returned with or without the hangers and plastic dry cleaning bags. However, if you hung onto them, send them back and we’ll recycle them!
  5. Remove the prepaid return label from the garment bag’s inside pocket and insert it into the plastic pouch on the outside of the bag. Then, fold the bag, tuck in the handles, and zip it shut.
  6. Send your garment bag back via your nearest carrier location or complete a quick return by scanning your items at one of your local RTR Drop-off Box locations.

If you have a 1 Swap Membership…

  1. Your swap will unlock on your monthly billing date. Hold onto your items at home until then and return whenever works for you. Just make sure to use your swap before your next billing date.
  2. When you’re ready, choose which items you want to swap, keep, or buy. Then, you can build your next shipment. Once you’ve confirmed, send back your returns. Your membership includes two-day shipping. Note: By keeping a style at home, there will be one less spot for something new in your next shipment. But you can always add an extra spot if you’d like!
  3. Pack up your rentals in the garment bag they came in. Be sure to place accessories and handbags in their dust bags or boxes.
  4. Clothes can be returned with or without the hangers and plastic dry cleaning bags. However, if you hung onto them, send them back and we’ll recycle them!
  5. Remove the prepaid return label from the garment bag’s inside pocket and insert it into the plastic pouch on the outside of the bag. Then, fold the bag, tuck in the handles, and zip it shut.
  6. Send your garment bag back via your nearest carrier location or complete a quick return by scanning your items at one of your local RTR Drop-off Box locations.

What’s an RTR Drop-Off Box, You Ask?

RTRdropoffbox

An RTR Drop-off Box is a self-service kiosk where members can scan and return any of their rentals to instantly open up a spot and rent something new! We have Drop-off Box locations in select WeWork and Nordstrom locations across the nation.

Find Your Nearest Drop-off Box

Have more questions? We have answers. Check out our FAQs to find any additional information on how to make a return.

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RTR 101