Originally published in October 2019.

We recently shared an important service update with our customers about the unforeseen issues associated with a significant transformation that we are executing in our fulfillment operation.

We are happy to share the news that we completed our system upgrades ahead of schedule and are back to business as usual! Today, we’re officially welcoming new women’s clothing rental orders and new subscribers.

We built this business for our community, and we are so thankful for the support over these past few weeks. As we continue transforming the traditional model of clothing consumption, we may not always be perfect, but please know that we will never stop investing in making your renting experience the best it can be. We are breaking new ground together — thanks for being on the journey with us.

If you need any additional help, or have further questions for our team, please reach out directly to help@renttherunway.com.