On March 30th, 2021 we announced that Unlimited Swap members will transition into our new plans starting in May. Here’s everything you need to know about the change.

THE TIMELINE: ACTIVE MEMBERS

RIGHT NOW: KEEP DOING YOU 

Keep renting with your Unlimited Swap membership. This is a heads up so that when the time comes, you’re prepped and ready for your new plan.

COME APRIL: PICK YOUR NEW PLAN STARTING ON YOUR APRIL BILL DATE 

It’s new plan time! Take your pick (with that 3 month discount, perhaps). After you make the switch, you can enjoy your Unlimited Swap membership through your May bill date.

OK, IT’S MAY: START RENTING WITH YOUR NEW PLAN ON YOUR MAY BILL DATE
Spring has sprung, and so has your new plan. Start hearting, renting and wearing the endless closet with your new membership.

THE TIMELINE: PAUSED MEMBERS

RIGHT NOW: KEEP DOING YOU 
Your resume date will not change. You can choose to resume and rent or remain paused. This is a heads up so that when the time comes, you’re prepped and ready for your new plan. For a refresher on how to pause and when your resume date is, check out our FAQs below.

COME APRIL: PICK YOUR NEW PLAN 
It’s new plan time! Take your pick (with that 3 month discount, perhaps). After you make the switch, you can resume your membership or extend your pause for a month at a time. For a refresher on how to pause and when your resume date is, check out our FAQs below.

OK, IT’S MAY: START RENTING WITH YOUR NEW PLAN
Spring has sprung, and so has your new plan. Resume anytime before August 1st to enjoy your exclusive loyalty discount and start hearting, renting and wearing the endless closet!

YOU’VE GOT OPTIONS

Our new plans are built to be flexible! Pick a plan to start and customize your spots and shipments to work best for you on a month-to-month basis.

Members who choose not to select a plan before their May deadline (May 1 for paused users and the May bill date for active users) will be automatically moved into our 8 item plan at a trial price of $99/month + tax for 3 months (regular price: $144/month + tax).

IT’S THE NEW PERKS FOR US

Hands down the best part of your new membership experience. Full rundown here. The gist: 

• Get new items faster — pick first, then return. You no longer have to wait for your returns to ship back to RTR.
• Full flexibility — you have the power to switch up your membership by adding or removing spots and shipments month to month. AKA start with one plan and adjust as you go! 
• Swap on your schedule —  swap all or some of your items with each return.

YOUR MOST ASKED QUESTIONS, ANSWERED

When do I have to pick a new plan?

All active Unlimited Swap members are being asked to set up their new plan before their May bill date.

All paused Unlimited Swap members are being asked to set up their new plan before May 1st. However, your membership will remain paused until your resume date. You will be automatically set to resume and charged to your card on file on your resume date, which for most members, would be your next bill date. You can always choose to extend your pause for one month at a time by visiting your Membership Settings.

Not sure when your bill date or resume date is? Check your Membership Settings!

What happens if I don’t pick a plan?

All active Unlimited Swap members have until before their May bill date to select their plan to receive the best discount. If you do not pick a plan by your May bill date, you will be automatically moved into our 8 item plan at a trial price of $99/month + tax for 3 months (regular price: $144/month + tax).

All paused Unlimited Swap members have until before May 1st to select their plan to receive the best discount. If you do not pick a plan by May 1st, you will be automatically moved into our 8 item plan at a trial price of $99/month + tax for 3 months (regular price: $144/month + tax). You will be automatically set to resume on your resume date, which for most members, would be your next bill date. You can always choose to extend your pause for one month at a time by visiting your Membership Settings. 

Why do I have to change my plan?

We announced the decision to phase out the Unlimited Swap plan in September 2020. This decision started with customer data and research which gave us insight into how loyal members like you rent every day. In an effort to standardize the experience and make swapping items faster for everyone, we’re shifting to a world where you can pick new items before you return anything.

It’s also for the health of our business. This transition will help set Rent the Runway up for success in the long term, ensuring that we can continue to offer smarter, more sustainable ways to get dressed. We are excited for you to try our new plans and are committed to bringing even more of your most-requested features to life. Learn more.

Are there other plan options?

Our new plans are built to be flexible! What you choose today is just your starting point. Once your new plan begins, you can customize your spots and shipments to work best for you on a month-by-month basis. If you are ever out of shipments, you can add them to your plan as you go to swap your items on a whim!

Get in touch if you’d prefer to switch to our plans which include:

• Up to 4 items/1 shipment per month and basic closet access (items up to $350 in retail value) 
• Up to 20 items/5 shipments per month and full closet access

Can I pick my new plan early?

Absolutely – get in touch and we’ll help you get set up with your new plan and exclusive 3-month discount. Please note: if you choose to transition early you will not be able to rejoin Unlimited Swaps.

What is the exclusive loyalty discount?

As a thank you for your loyalty, active and paused Unlimited Swap members will receive an exclusive discount on our new plans – these discounts are better than any offer currently available to the public. Paused Unlimited Swap members must resume their memberships by August 1, 2021 to take advantage of this offer.

I’m active, how did you calculate my average items per month?

We took a peek at your rental history from the day you became a member until now to get an average. The average items per month are based on how many items you get with the four spots included in your plan. Months you were paused are not included in your average.

I’m paused, what if I want to stay paused for longer?

Totally fine! Double check when your resume date is in your Membership Settings where you can also extend your pause for a month at a time. Resume before August 1, 2021 to enjoy your exclusive loyalty discount. For a refresher on how your pause works, including how to extend your pause, see our FAQ here.

I’m paused, why did I not receive a plan recommendation? 

We did not include a recommendation in your experience as we did not have information about your most recent needs. If you’d like help selecting your plan, get in touch and we can help you find the perfect plan for your needs.

Loyalty discounts and Fit Do-Over exclusive to former Unlimited members.