The Latest on RTR Stores

August 11, 2020

As cities across the country reopen, and we collectively adjust to our new normals and routines, we wanted to provide a place for important updates about our Rent the Runway store locations. 

This page will be updated regularly with news about our stores, many of which remain temporarily closed to help mitigate the spread of COVID-19. We appreciate your understanding during these uncertain times! 

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REOPENING

Last Updated: August 12, 2020

NEW YORK: NOW OPEN FOR DROP-OFF SERVICE ONLY

Starting July 20th, our 15th St Flagship store will temporarily offer drop-off only return service. 

You’ll notice some new safety measures at our revamped location to ensure the health of our customers, team and the NYC community:

  • Social distance guide markers for your space and safety.
  • Regular cleaning and disinfection of all surfaces and digital screens.
  • Hand sanitizer available during your visit. 
  • Masks will be worn by all RTR staff. For the safety of our team and other guests, we ask all customers to also wear a face covering. 
  • Associates will scan in rentals for you, immediately opening up spots so you can swap for new styles on the RTR app. 

Visit Us: 30 W. 15th Street New York, NY 10011

Days: Monday-Friday

Hours: 8AM-2PM 

Services: Drop-off returns only

TEMPORARILY CLOSED

Last Updated: August 11, 2020

CALIFORNIA

SANTA MONICA @ WEST ELM 

1427 4th Street

Santa Monica, CA 90401

Temporarily closed

PERMANENTLY CLOSED

Last Updated: August 11, 2020

Our stores have always been more than just a store to many customers — that’s why it is such a difficult decision to permanently close our doors. As we continue to navigate the lasting business realities of COVID-19 and the quickly evolving needs of customers, we are focused on providing safe and digital-first physical experiences through RTR Drop-off Box locations over a traditional retail store experience. 

We are launching a phased plan to re-open our current Drop-off Box locations across cities, and exploring potential opportunities to expand to additional locations. Stay tuned for more news!

SAN FRANCISCO

Permanently closed

Formerly located at 228 Grant Avenue, Floors 2 & 3, San Francisco, CA 94108

WASHINGTON, DC

Permanently closed

Formerly located at 3336 M St NW, Washington, DC 20007

CHICAGO

Permanently closed

Formerly located at 710 N Wabash Ave, Chicago, IL 60611