We’re excited to announce the launch of our new program that gives the RTR community living in Manhattan, Brooklyn and Queens the option to have their returns picked up directly from their home or office!
As part of our investment in testing innovative ways to improve your renting experience, we’ve partnered with XPDEL to create our most convenient swapping and return option yet. The best part? You can try it for FREE until 6/25/2021* with code: NYCHOMEPICKUP.
Here’s How it Works:
Make sure you’re opted in to receive text messages about this Home Pickup pilot by visiting our delivery partner’s website.
PLACE A NEW ORDER
Then, once your rentals are delivered, you’ll receive a text message from our delivery partner with a link to schedule a pickup.
SCHEDULE A PICKUP
Choose a date, a pickup method (contact-free or direct handoff) and confirm your information. Use code: NYCHOMEPICKUP at checkout for free pickups until 6/25/2021.*
LEAVE AT YOUR DOORSTEP
On the morning of your pickup, leave your garment bag outside your door or with your doorman. You’ll be able to leave specific pickup instructions at checkout.
Our delivery partner will send you texts along the way and notify you once your rentals have been successfully picked up!
Your returns will be scanned in at our fulfillment center as soon as we get them back from our delivery partner, generally, by 10AM the following business day.
Be sure to check out The RTR Swap Stop for another quick and easy way to return!
The Swap Stop is our mobile pop-up truck where you can drop off your returns (and get free surprises, too!). Currently running in NYC and DC, we cruise to different neighborhoods each weekday for curbside drop-off service.
*$4.95 per pickup thereafter.