We’re excited to announce the launch of our limited-time program that gives the RTR community living in select NYC zip codes the option to have their returns picked up directly from their home or office!
As part of our investment in testing innovative ways to improve your renting experience, we’ve partnered with XPDEL to create our most convenient swapping and return option yet. The best part? You can try it for FREE until 5/12/2021.*
Here’s How it Works:
Make sure you’re opted in to receive text messages about this Home Pickup pilot by visiting our delivery partner’s website.
PLACE A NEW ORDER
Then, once your rentals are delivered, you’ll receive a text message from our delivery partner with a link to schedule a pickup.
SCHEDULE A PICKUP
When you’re ready to return, pack up your rentals like you normally would and tap the link in the text message. Choose a date, a pickup method (contact-free or direct handoff) and confirm your information.
LEAVE AT YOUR DOORSTEP
On the morning of your pickup, leave your garment bag outside your door or with your doorman. You’ll be able to leave specific pickup instructions at checkout.
Our delivery partner will send you texts along the way and notify you once your rentals have been successfully picked up!
Your returns will be scanned in at our fulfillment center as soon as we get them back from our delivery partner, generally, by 10AM the following business day.
Participating NYC Zip Codes:
*$4.95 per pickup thereafter.