We’re excited to announce the launch of our new program that gives the RTR community living in select DC zip codes the option to have their returns picked up directly from their home or office! The best part? It’s totally free.
As part of our commitment to constantly improve your renting experience, we’ve partnered with Returnmates to create our most convenient return option yet.
Here’s How it Works:
PLACE A NEW ORDER
When you’re ready for a new shipment, mark one or all of your items at home as returning.
SCHEDULE A PICKUP
Visit the Returnmates site to schedule a pick-up. Choose a date (as early as the next business day!), a pickup method (contactless or direct handoff) and confirm your information. You’ll then pack up your rentals like you normally would!
LEAVE AT YOUR DOORSTEP
On the morning of your pickup, leave your garment bag outside your door or with your doorman. You’ll be able to leave specific pickup instructions at checkout. Our delivery partner will send you texts along the way and notify you once your rentals have been successfully picked up!
Your returns will be scanned in at our fulfillment center as soon as we get them back from our delivery partner (consistent with regular shipping times).
Participating Zip Codes: